SHIPPING & DELIVERY
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe, UK |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-90 Business days |
*This doesn’t include our 2-5 day processing time.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mr. International (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mr.international
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All bestens!
Beautiful bracelets, exactly good size, had something groffer expected but in spite of this fine product.
2eme commande, j'ai offert le 1er et moi j'ai pris plus petit, la taille est parfaite ! Il est toujours aussi beau. Je recommande.
Arrived in less than a month in perfect condition. Nothing to say except that it is really good Come with a very pretty small box and a fabric bag
Delivery so fast just 2 weeks and very good assistance!! Highly recommend this shop!!
Es muy bonita, algo pesada pero queda muy bien. Ojo con la medida de la muñeca, a mi me queda justa.
Perfect item, perfect store,perfect shop. I highly recommend. Fast shipment :)
I´m very satisfied. Goods delivered well packaged and in order. To the Czech Republic delivered in three weeks. Goods correspond with the images and description. The bracelet looks absolutely solid and cool. Thank you to the Seller. Recommended Shop !!!*****
Super fast shipping, (4/3 ordered and 12/3al within). Product as picture.
Looks great, well made, fast shipping, I am satisfied
Top and more delivered in a beautiful small wooden box
so good items and services. i ordered within chinese year holidays. they had sent items after holidays quickly. i got items so quickly. i think i will buy some again soon.
Tiene muy buena pinta y viene muy bien presentir con su caja de madera grabada
that's REALLY GOOD bracelet, heavy, beautiful and shiny. it's not perfect but for this price that's worth it.
Beautiful bracelet and looks good on my hand. :)
Very nice
Exact to the photo and perfect to give away. It weighs. It was requested on March 15 and received in Spain on the 23 rd. Super fast, my husband liked it and the perfect size.. Worth it looks more expensive than it really costs. Recommended 100% if you like the Viking theme.
This is great! As described, feels solid. In a wooden giftbox and sachet. Very fast shipping: just two weeks to Europe. Very pleased!
Very good product. Fast shipping. Bring a box and gift bag. I recommend store.
very nice and cool but too short for my wrist. I will try to return it to replace it by a longer one. I asked the vendor, i'm waiting for his answer.