SHIPPING & DELIVERY
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe, UK |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-90 Business days |
*This doesn’t include our 2-5 day processing time.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mr. International (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mr.international
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The price can't ask more. Are polarized and acceptable quality.
Bien
Arrived quick, well packed, no damage to the box whatsoever. Polarized as described, very light, colour n effect of the frame is very cool. Very happy with the product. I would probably say that the microfiber cleaning cloth needs improving, as it's not the best quality. Other than that very happy with this purchase.
Very nice
OK
For what it costs you can't ask much more
Kvalitní brýle, lze dopotučit.
Awesome Sunglasses!
perfect
Great sunglases at a good price;) The polarization works fine, just the same as in more expensive glasses that AND had from China previously in a different shop. The design is really cool, lenses are OK and work good during a sunny weather. Solid and good quality item. Cool okularki, on Ali kupowalem earlier similar from more known store and in total do not see virtually difference-just as cool and operated polarization :) Perfect for solar weather and good for car, and what's best, it is pretty good prezentują;) cloth and case included plus some small prezencik. Pack came in just over 2 weeks, well opakowana, nothing was damaged. Recommend and greet all compatriots kupujacych on Ali!;)
Looks good and ok quality
They are not like the photo, and far from removing sunlight seems to give more light. I don't know if I 'd buy them again.
These blue and red are very recommended, they look good and are of quality. I had doubts but thanks I already have.
They are very comfortable and very good eyewear
Very cool, plus comes with cover, clean cloth crystals and a gift bracelet