SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mr. International (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mr.international
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Contact
The shipping experience is terrible. They should maintain communication with the delivery person who delivers at the door and the customer for greater efficiency, and the parcel customer service number is fake. Apart from that, the entire experience was incredible. The store has good prices, what it displays is what the platform offers. It is very dynamic and easy to use, and the product I received, as always, is good and covers my needs completely.
This is not the first time I've bought it. It's convenient.
A wonderful T-shirt. This is not my first time buying. Depending on the color, sizes and materials vary slightly. The gray one is slightly looser than others. It doesn't wrinkle much and is easy to iron.
The T-shirt arrived at the pickup point 8 days ago via SDEK. Lightweight, comfortable, and stretchy. I took size XL, it fits snugly but not too tight, so it will work. The triangular neckline is sewn slightly crookedly, but it's not critical. Can be worn.
For this money it will do. The material is synthetic. The seams do not stick out. Sewn more or less well. Delivery - 5. T-shirt - 4.
excellent T-shirt, I wear it to work as casual wear.
Great T-shirt, not the first time I've bought it. looks great, fits comfortably
👍 👍 👍 👍
synthetic, but good quality
As described, fast shipping, thank you.
Ok
Did not receive refunded
This is not the first time I've bought T-shirts from this product card. Comfortable, durable. In several years of shopping from this seller, I have never had an issue with a single T-shirt. I wear everything. I recommend it, good product. They run small. For someone from Russia, it's better to take a couple of sizes larger than what you usually wear at home. And, hurray! Finally, I have chosen the optimal size for myself.
This is not the first time I order!! !