Frequently Asked Questions

I get a message: This product can’t be delivered to any country. Contact us for further details.

Yeah, sorry about that -it’s just that we’ve experienced problems shipping this specific product to some countries and we’ll just have to do a quick check if your country will accept this product. What to do? You could 1. Fill out this form and tell us which item you were interested in  Click here– and we will respond Or 2. Just buy the product anyway and if we can’t ship it to you, we will refund you on that item.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by the seller.
• The item you received was not as described.
• The item you received that was assured to be genuine was fake.