SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mr. International (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mr.international
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Contact
This is the second set I am buying for my husband. He really likes it. If taken in dry form, it lasts him on average for two years of intensive use.
top value for money..... lightning delivery
Excellent Product
very long delivery, I thought I wouldn't receive the product, but the quality is good 👍
It's definitely a winter hoodie, not heavyweight cotton clothing. It's with fleece inside, has 65 cotton, and the rest is polyester.
Arrived quickly and exactly what i was expecting based in the listing.
The stitching is thick and sturdy, which feels good. It's not flimsy, so it seems to have high cold resistance. I'm considering buying another one.
Nice sweatshirt, buying for the second time. Fast delivery, thanks to the seller.
Everything is fine, the XXXL size sweatshirt fits well for a height of 180 cm and a chest circumference of 120 cm. Became my husband's favorite clothing. Dear seller, I would really like other colors in a larger size.
The sweatshirt is awesome!
Everything is as usual at the highest level. High-quality everything, no loose threads. I recommend purchasing
This is the second jumper i’ve bought from here. Nice and thick, unbranded which i wanted. Size m for 59kg on 161cm body fits well, not too oversized
As always, excellent quality. However, delivery takes 36 days! Fear God!
I wear a large, i ordered a 2xl and it fits great. Pretty good and thick hood
They were not joking when they said heavy weight lol, my boyfriend will love it, lowkey wight have to steal it when i'm at his house hehehe it's just so nice
The prefect one
comfortable, pleasant, good for the cold. It arrived quickly and the fit is good. The fabric is soft and warm
bomb
Pretty good hoody. The inside is actually super warm and the fleece is nice. The outside is probably close to 100% polyester. It took a while to ship and it smelled terrible (not like bo just like factory). However it’s prettt nice and super warm. 3.5 stars
Ok, but design and fit are not satisfactory. Fabric is excellent, heavy, soft, and durable.
Everything is great!! !
Size up 2
Excellent!!! As always, perfect tailoring, fabric, packaging, and fragrance. Standard model, not oversized. Very soft inside, such a small pile on the loop, super comfortable! Double-layer fabric hood that maintains its shape. But by the way, it's quite heavy, which isn't a downside, just a fact.
The quality is superb. Thank you to the seller for the coupon - for 1146r it's quite good.
Pretty thick and comfy good shape